Is Your Payment Missing?

Is Your Payment Missing?

If you paid with your bank’s on-line banking and your payment is not credited to your account within two weeks, a written request for research must be accompanied by a copy of the canceled check, both front and back. Your online transaction with your bank produces a paper check that is submitted to our office without a remit slip indicating the proper account to which it should be posted. The paper check is posted manually to the “bill number” you provided in the “Account” field. Fax, mail or e-mail us the copy. Please consider making future payments via the Town’s website, as it is safe and secure.

If you paid by check, a copy of the cancelled check must be provided along with a letter of request that we research your misapplied payment. Fax, mail or e-mail us the cancelled check copy.If you paid by cash, the original receipt (copies not accepted) from your cash transaction must be provided along with a letter of request that we research your misapplied payment. It is best not to mail the original receipt, so it does not get lost in the mail.

If your mortgage company claims they paid, a copy of their cancelled check, front and back, along with the disbursement sheets including totals page, should be submitted to our office with a letter of request for research.

Thank you!

Monday, Wednesday, Thursday: 8:30 am to 4:45 pm
Tuesday: 8:30 am to 7:30 pm
Friday: 8:30 am to 11:45 am

Phone: (781) 545-8718

Fax: (781) 545-0696

600 Chief Justice Cushing Highway

Scituate, MA 02066